How to use Word WandAI like an Expert
🚀 How to install Word WandAI
Navigate to the install link from the Zendesk Marketplace, link below:
Follow the installation instructions below:
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Click “Install” in the top-right corner of this screen on the Word WandAI's Zendesk Marketplace page
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Enable the OAuth Authentication (if prompted) and install the application
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Leave the Admin Center and go into Zendesk Support
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Complete a hard refresh of your web browser (CTRL+SHIFT+R) and log out/in of your Zendesk account
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After installation, the Word WandAI icon will be available in the ticket and chat views for agents
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Click on the 'W' and start using Word WandAI for free for 7 days.
Tip: To sync your Help Center information so you can use the "Ask AI" feature, navigate to the Word WandAI admin configuration area and click on the "Sync" button under the Ask AI heading.
👏 How to purchase a Subscription
1.Navigate to the Word WandAI Configuration area. It will be on the left-hand side within your Zendesk Support
*Only a Zendesk Admin will be able to see the Word WandAI Configuration area and purchase a Word WandAI subscription.
2. Select "Admin"
3. Select "Manage Billing"
4. Select the subscription plan. (More information about our subscription pricing can be found on our pricing page)
5. Select "Subscribe to a plan"
6. Enter your payment details and make payment
7. Navigate back to your Zendesk Support, then refresh your browser.
8. All done!
😔 How to Cancel your Subscription
Firstly, we are sorry that you aren't getting value from the Word WandAI. We understand adoption of AI for a support team can be hard, as they are generally stuck to their habits. Hence, before you cancel please reach out via contact@wordwandai.com and we will be happy to support you in any way we can.
If after that you still don't want to continue using Word WandAI, please follow the steps below:
1.Navigate to the Word WandAI Configuration area. It will be on the left-hand side within your Zendesk Support
*Only a Zendesk Admin will be able to see the Word WandAI Configuration area and cancel the Word WandAI subscription.
2. Select "Admin"
3. Select "Manage Billing"
4. Select the CANCEL button. Follow the prompt and it will cancel your subscription plan.
5. All done!
Please note: Uninstalling Word WandAI does not impact your subscription, so you are free to uninstall/install the app as you please. The subscriptions to the Word WandAI app are managed by Stripe and setup as per the directions outlined by Zendesk (See here).