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The comparison overview is based on a 15-sized Zendesk agent account
Word WandAI
Zendesk AI
Overview
Total cost per month
Additional agents
Generative AI Text
AI Knowledge Base Recommendations
$99 USD
(Professional)
$0 USD
(Unlimited agents)
$750 USD
(Zendesk AI add-on)
$50 USD
(Cost per agent)
(Basic functionality only)
Generative AI Text Features
The Basics...
Expand text
Make text more friendly
Make text more formal
Summary / TL:DR
The More Advanced...
Ability to use your help center information to create responses via Ask AI 😮
Ability to Instruct the AI to do anything (just like ChatGPT) and craft highly personalized responses 🤯
Ability to combine Macros and AI to craft highly personalized responses 🧐
Ability to generate AI suggestion questions for any ticket 😍
Ability to translate text into different languages 🗣️
Quick Yes/No response selector 💪
Ability to reword any text and adjustable customer sentiment & reply tone ♻️
Ability to adjust the text length of the response from the AI 🚀
Macro suggestion
Knowledge Base suggestion
Support
Software support
Free Complimentary Consultation: Unlock Your AI Customer Service Implementation Strategy
Transparent pricing. No hidden fees.
Professional
No credit card required
5 day free trial, then
$99 (USD)
Every month
(Pay annually, save 20%!)
✔️ Unlimited Agents
✔️ Unlimited message rewords a day (5k max)
✔️ Premium support
✔️ Custom AI model to match your company voice
✔️ Chat and ticket integration in Zendesk
✔️ No OpenAI account required
Is my customer's data safe?
Data privacy and security is our top priority. Word WandAI uses the commercial OpenAI API platform to connect with OpenAI, which means all the data is private and not used to train the AI. For more details please refer to the OpenAI official documentation on the topic (API data-privacy). If you have questions, please feel free to reach out to contact@wordwandai.com
Hear from our fans
Maya Hillman - Director, Support
"Giving my agents in-app access to the power of ChatGPT AI has been a game changer. Our quality of sevice improved overnight and increases in our CSAT followed!
Jessie Brown - Team lead
"The ROI on Word WandAI has been massive for our team. For something so cheap it is very powerful. It has help everyone become more efficient and directly help us improve our overall customer experience"
Josh Cooper - Support Agent
"I am an early user of Word WandAI and have been very impressed with what I have seen so far. It has help me work faster and while improving my customer service skills. I am excited to see where this goes!"
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