ChatGPT for Customer Support
Word WandAI is an AI tool that integrates with Zendesk and automates the crafting of responses on tickets that require that human touch and love ❤️
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Give your team the efficiency gain they have been asking for!
Ditch the message-writing grind, let Word WandAI handle it!
Try Word WandAI for free, no credit card required
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🔥 Top-rated on Zendesk Marketplace
🥰 Free 5-day trial
🗣️ Multi-language AI support
⏩ Install in under 2 minutes
Word WandAI is not another AI chatbot
Instead, it empowers support agents with a productivity tool that they need and automates their biggest time sucker, the crafting of messages!
The Features
Instruct
Provide a brief instruction and AI will craft a highly personalized response merging the customer's message with agent guidance.
🙏Handle customer complaints in seconds!
⏰ Don't spend time crafting messages, let the AI do it for you!
🤯 Say goodbye to generic macros... Supercharge your macro templates and make them all bespoke/personalized messages - Turn 1 macro into thousands of possibilities!
Alan Frederick - Support Agent
"The Instruct function is so powerful. It really helps me with the more technical tickets that require a human touch and care. I can ask it to do anything and it crafts a custom response in seconds. We combined it with our macros and it's been a game changer in making the customer feel valued, but in an efficient and scalable way!
Reword
Updates an imperfect message written by the agent and makes it a perfect message! The agent can adjust the sentiment and tone to make the reply extra personalized.
🎓Adjust customer sentiment and tone replies
✅ Remove grammar and spelling errors
🥰 Improve the quality of agent responses
Jeff Adams - VP Customer Expereince
"We use several AI apps to help us deliver an enhanced customer support experience. Word WandAI has been a great tool for the team and improved the speed and quality of our communication on tickets. It has been a lifesaver when responding to escalated customer complaints!
More Info / Questions
Analyzes the customer's message and generates the top questions that could be asked
Yes & No
Analyzes the customer's message and crafts a personalized response while incorporating the overall outcome is a “Yes” or "No"
🙌 Guide agents on troubleshooting
💯 Increase customer satisfaction
🚀 Quickly craft personalized responses for quick answers
🎓Increase professionalism and personalization
See it in action!
Basic functionality demo
Respond to Customer Complaints in seconds!
Supercharge Your Macros: Turn 1 macro into 1000s of possibilities!
Before
Fickle, basic AI apps and chatbots that do more harm than good
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Generic AI/Bot tools that don't answer based on your training data
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Agents manually typing responses to tickets
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Support Agents taking 3+ months to train
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Team bogged down with support tickets
Instruct + Multi-Language User Case Examples
After
An advanced AI tool that supercharges your support team
Provide 24/7/365 quality customer support with AI responses based on your Help Center knowledge
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Instantly craft quality responses to support tickets
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Make your support team twice as productive
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Free up time to work on higher-value tasks
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Hear from our fans
Maya Hillman - Director, Support
"Giving my agents in-app access to the power of ChatGPT AI has been awesome. Our quality of sevice improved overnight and increases in our CSAT followed!
Jessie Brown - Team lead
"The ROI on Word WandAI has been massive for our team. For something so cheap it is very powerful. It has help everyone become more efficient and directly help us improve our overall customer experience"
Josh Cooper - Support Agent
"I am an early user of Word WandAI and have been very impressed with what I have seen so far. It has help me work faster and while improving my customer service skills. I am excited to see where this goes!"