FAQ's
Below is our list of the most frequently asked questions. If you require further support please contact us via contact@wordwandai.com
What functionalitry does Word WandAI currently offer?
Reword - Updates an imperfect message written by the agent and makes it a perfect message! The agent can adjust the sentiment and tone to make the reply very personalized.
Instruct - Analyzes the customer's message and the instructions provided by the agent in order to create a tailored response that incorporates both aspects
Yes - Analyzes the customer's message and crafts a personalized response while incorporating the overall outcome is a “yes”
No - Analyzes the customer's message and crafts a personalized response while incorporating the overall outcome is a “no”
More Info / Questions - Analyzes the customer's message and generates the top questions that could be asked based on the customer's message
What are the benefits of using Word WandAI?
* Improve agent's efficiency and productivity
* Improve responses times
* Remove grammar and spelling errors
* Increase professionalism and accuracy
* Reduce training time and cost
* Improve the customer experience by reducing frustration
* Increase CSAT!
* Plus… Give your agents the power of ChatGPT in every ticket!
How long does it take to install Word WandAI?
Less than 2 minutes!
Our integration with OpenAI allows us to leverage ChatGPT to produce text responses instantly. The moment you install our app it is ready to analyze your tickets and provide your agents with perfectly written reworded responses. Word WandAI is not limited to specific verticals or business types—B2B, B2C, E-commerce through Education— it works for all!
Do I need an OpenAPI account?
No. To make it easier for you, you can use the Word WandAI commercial account. All data is kept private as per OpenAI's privacy policy https://openai.com/policies/privacy-policy
Can I add my own OpenAPI account?
Currently, to make it easier for our users so they don't need to go through the time-consuming process of creating an OpenAPI account, all accounts use the Word WandAI commercial OpenAI account. We will be releasing functionality where users will have the option of using their own OpenAPI account.
Data protection is very important to us. Word WandAI uses commercial API access to connect with OpenAI, which means all the information is kept private and not used to train the AI. Effectively it means each request is submitted and answered, that is all. Unlike the public version which is collected and used by the OpenAI company. For more details please refer to the OpenAI official documentation on the topic (API data-privacy)
How is data privacy handled?
I am on the Pro plan. How do I set up a custom AU model to match my company voice?
All you need to do is email our support team via contact@wordwandai.com and outline what you would like your company voice to be and which Reply Tone you would like replaced within the Reword functionality. Options to replace are - Friendly, Friendly (incorporating emojis), Casual & Formal.
*Most customers replace the "Friendly (incorporating emojis)" tone
The UI of the functionality bar is cut off, how do I fix this?
If the UI of the functionality bar is cut off, it is because of your internet browser zoom. Please try adjusting this to 100%. If the problem continues please contact our support team via contact@wordwandai.com
The AI requests are taking longer than ChatGPT? Why?
The speed of the AI requests is the same as using ChatGPT manually. Normally it takes between 4-10 seconds. It may appear slower because the return request only appears once the entire AI process has been completed. With the public version of ChatGPT, the user can visually see the AI compose the message, so it may feel quicker but the time taken to complete the entire process is the same.
I would like to upgrade from Growth to Profressional, how do I do this?
As the Zendesk admin on your account, navigate to the Word WandAI app (Located on the right-hand panel when on the support dashboard view), click on the Admin tab, then click on Manage Billing. You will be taken to your subscription management tab. From there you can select the Professional and subscribe to the plan. Go through the purchase process and your account will be upgraded.
I would like to cancel, how do I do this?
As the Zendesk admin on your account, navigate to the Word WandAI app (Located on the right-hand panel when on the support dashboard view), click on the Admin tab, then click on Manage Billing. You will be taken to your subscription management tab. From there you can select Cancel Plan. Go through the prompts and your account will end based on your billing date.