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Product
Product

Level up your Zendesk agents with the most powerful AI customer support app

Boost team efficiency and increase CSAT by giving your agents the ability to instantly craft personalized responses using your knowledge base information or any ChatGPT command you like!

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7 day trial  - no credit card required

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Zendek Help Center Intergration

Agent and AI cartoon

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Multi-language support

Friendly fixed pricing (No per agent BS!)

Trusted by

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Speed up your response times by 75% overnight 🚀

Don't believe us... Lets see Word WandAI in action!

#1

AI + Human — Supercharge your existing agent support workflow

  • AI summary of long tickets & conversations

  • Create an instant response by giving the AI a short command or instruction (Just like ChatGPT!)

It's that easy!

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#2

Learns from your Help Center to answer users' questions, in seconds not hours!

  • Adds all public pages from your Zendesk Help Center 

  • Simple sync to obtain updates and add new pages

  • Answers instantly, with a confidence match rating

  • No more time spent searching for answers and typing

#3

Plus MUCH more!

  • Fix any Grammar or Spelling mistakes with the ABC function

  • Improve any message with the Reword function

  • Generate the top questions that could be asked on any ticket with the Questions function

  • Create a quick response with the Yes / No function

  • Translate a customer or agent message into a different language with the Translate function

Want to review the features in more detail? Click here

What impact will Word WandAI have on your support experience?

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Increase team productivity with a Zendesk AI helper for every agent

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Establish a standardized communication tone and increased professionalism with customers

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Improve your CSAT by
decreasing response and resolution times

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Generate personalized responses to any ticket in Seconds!

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Help increase the quality of your team's responses

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Translate messages to and from another language

Transform Your

Customer Support Experience

+75% FASTER

response times

+72% TICKETS

responded with AI

+13% Increase

in CSAT

Cutomers

Join hundreds of businesses saving their customers and support teams hours of typing, searching and waiting — with AI-powered support 

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Alan Frederick - Support Agent

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"The Instruct function is so powerful. It really helps me with the more technical tickets that require a human touch and care. I can ask it to do anything and it crafts a custom response in seconds. We combined it with our macros and it's been a game changer in making the customer feel valued, but in an efficient and scalable way!
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"We use several AI apps to help us deliver an enhanced customer support experience. Word WandAI has been the best tool for the team and improved the speed and quality of our communication on tickets. It has been a lifesaver when responding to escalated customer complaints!
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Jeff Adams - VP Customer Expereince

Maya Hillman picture
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"Giving my agents in-app access to the power of ChatGPT AI has been awesome. Our speed of sevice improved overnight and increases in our CSAT followed!

Maya Hillman - Director, Support

FAQs

We've answered the most frequent questions below

  • Does Word WandAI connect with my Zendesk Help Center?
    Yes - We have integrated it with your Zendesk Help Center. Just click on the "Ask AI" button and it will search the knowledge in your Help Center and provide a crafted response based on that knowledge (with URL backlinks!) It also provides some guidance on the level of accuracy, so it will let you know if it wasn't able to source relevant information from your Help Center. *Please note Ask AI is only available on the Professional subscription plan*
  • What languages does the Word WandAI app support?
    Word WandAI supports all languages, and it works no matter which language your customers are speaking. We have 10 set at the default on all accounts, but if you have a certain language that you would like on your account please email us via contact@wordwandai.com Default languages: -American English -British English -Spanish -French -German -Italian -Portuguese -Dutch -Polish -Ukrainian
  • Is my data secure?
    Absolutely. Data protection and privacy is very important to us. 1. We don’t store any of your messages or metadata long term. Word WandAI uses commercial API access to connect with OpenAI, which means all the information is kept private and not used to train the AI. Effectively it means each request is submitted and answered, that is all. Unlike the public version which is collected and used by the OpenAI company. For more details please refer to the OpenAI official documentation on the topic (API data-privacy). 2. Access is via an encrypted API key which is stored on a secured tokenization platform. 3. Guaranteed safe and secure payments, powered by Stripe. 4. Network communication is secured with TLS version 1.2 and 1.3 using AES 256 encryption. 5. Runs in AWS data centers that have been certified as ISO 27001, PCI DSS Service Provider Level 1, and/or SOC 2 compliant. Learn more about AWS security here.
  • Doesn't Zendesk integrate with ChatGPT for Generative AI already?
    Generative AI functionality does not come as standard with a Zendesk account. Zendesk offers very basic Generative AI functionality via their "Advanced AI" add-on which offers the ability to make text more Friendly/Formal and to Expand it. It costs $50 USD per agent per month. In contrast, Word WandAI offers very advanced Generative AI functionality which connects with your Help Center. Our Professional subscription costs $99 USD per month (total) for unlimited agents. Click here to review a full comparison
  • How do I justify the cost to my boss?
    Manually typing out a response to a support ticket is one of the biggest time suckers for an Agent when handling a support ticket. Another one is sourcing the information to accurately respond to the ticket. Word WandAI does all the heavy lifting on those items - It automatically crafts responses in seconds, and utilizes your Help Center knowledge to provide relevant information based on your product or service. On average, of our surveyed customers, they have reported 65% faster response times and 30% decreases in time to solve timers. With over 50% of tickets being responded with the help of AI. How impactful and how much of a ROI investment would this be for your support team? Well it depends on the size of the team. But in general you should be asking yourself.... What impact would giving them hours back in their day have? Would it improve your overall Customer Support experience? Would it increase your CSAT? Can they then work on other higher-value tasks? Normally it works out to be less than a coffee ☕ per month per agent... 🥳 (That a pretty good ROI...!!) Don't believe us?! Let the data to the talking. Tickets were Word WandAI is used are all tagged, eg. "wordwandai_instruct", so you can build reports in Zendesk to track the apps performance and see which tickets have had a little AI help ;)
  • How can I track which tickets the app helps to solve?
    Tickets where the Word WandAI app has been used are tagged, eg "wordwandai_instruct". So you can search for the tag, build reports and check whenever you like. To help you stay "on top" of the app's performance, we also have a daily activity report that will show you how many API calls you are making per date on your account.
  • I don’t want to lose the human touch when implementing AI in my support. How’s your app handling this?
    The app isn't there to replace your team, it is there to help them! All responses can be reviewed, edited and quality controlled by the agent. With Word WandAI, you don’t rely on AI to automatically communication with the customer (eg. like a basic AI chatbot), but it’s rather a tool that helps the human agent focus on delivering a better communication and overall support experience.
  • Why should I install the app?
    Word WandAI will give your support team hours back in their day and elevant your overall support experience to your customers. By reducing the very time consuming burden of manually typing responses to tickets, along with generating responses linked to your Zendesk Help Center within Seconds, you can dynamically improve the speed and quality of your customer support. You are less than 2 minutes away from installing the app and seeing the AI magic first hand :)
  • How much time will I need to invest during the setup process?
    The setup process takes roughly two (2) minutes. There is no need for an OpenAI account, just install and you can start using it. Make sure to follow the installation instructions in the second tab on the marketplace listing.
  • Can you sign an NDA?
    Reach out to us at contact@wordwandai.com if you need an NDA or Enterprise security.
  • Is the pricing per agent?
    We like to keep things simple and not charge per agent (we don't want to punish you as you grow!) We offer two fixed priced Subscriptions : Growth (24 USD a month) - up to 10 licensed Zendesk Agents (Admin, Agent, Light Agent), 50 API calls a day. Professional (99 USD a month) - unlimited Zendesk Agents (Admin, Agent, Light Agent), unlimited API calls a day. Enterpise (149 USD a month) - Everything in Professional + Custom built AI model training with an external data source (eg. Data from your website or file) More information can be found via our Pricing page
  • Is it a rolling contract?
    Yes, it is. You can cancel at aytime.

Try it now
7 days free trial

We know actions speak louder than words! Install and use Word WandAI for free and get access to the most powerful Zendesk ChatGPT integration!

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🔥 Top-rated on Zendesk Marketplace

💪 Most powerful generative AI app

🥰 Free 7 day trial

🗣️ Multi-language AI support

⏩ Install in under 2 minutes

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